ApiRequest - The Request Was Unauthorized

Josinho

I am setting up my environment following the manuals.

I was able to add my AD and downloaded the MSI client as instructed. When I install it on a client, the approval request reaches the server. I accept it, but I cannot retrieve any data from the client. Checking the logs (service.log), I see this error, but I don't know how to fix it.

thanks!

theopenem_admin

did you install the certs on the server?

Josinho

I understand, yes.

theopenem_admin

but are they installed

Josinho

I'm not sure. Where can I see that? Is there some documentation I'm missing?

theopenem_admin

it's in the server configuration of the installation docs

Josinho

theopenem_admin OK, I found it, and I didn't have that part configured. Now both of them are installed on my server.
now the error its this
2026-01-27 15:32:52,922 ERROR [4] ServiceCertificate - Could Not Validate Certificate: CN=Toems Intermediate, O=CTAG

Josinho

I'm going to add them to the client via group policies and I'll let you know if I finally have full access to the client. Thanks for the quick response!