Hello,
I'm having an issue trying to get LDAP working. No matter what I do I get the below error. I'm able to test the AD bind successfully, but I cannot login with my AD account. I have verified the user is present and matches in both AD and The Open EM. I've tried leaving the sync OU blank, I've tried adding the lowest level OU to the Base DN path, and some combination of the above. The manual unfortunately does not appear to cover what I need to be able to verify that what I'm adding in below is correct nor provides much to troubleshoot with.
Settings:
- LDAP Server: dc4.comp.net
- LDAP Port: 389
- LDAP Authentication Attribute: sAMAccountName
- LDAP Base DN: DC=comp,DC=net
- LDAP Sync OU: OU=Comp Users
- LDAP Bind Username: CN=service_toems,OU=Service,OU=Site 1,OU=Comp Users,DC=comp,DC=net
- LDAP Bind Password: verified this was correct
- LDAP Authentication Type: Basic
User I'm trying to log in as:
- Username: tuser
- Distinguished Name: CN=Test User,OU=Site 1,OU=Comp Users,DC=comp,DC=net
Error in the web UI:
- Incorrect Username Or Password
Error in the logs:
- ERROR Toems_Service.LdapServices Could Not Authenticate User: tuser The user name or password is incorrect.
Please let me know if I'm missing a step somewhere or not putting something in the right spot.
Any help is appreciated.
Thanks.