Welcome to the community forums for Theopenem. All responses are provided by other users that wish to help out. Theopenem will not respond to these posts. If you require more assistance than what the community can provide, we offer various paid support options.


  • toec install in server theopenem all is good
    but install on windows 10 not functioning .
    2023-02-25 22:39:40,720 ERROR [4] ApiRequest - The Request Was Unauthorized Provision/ComConnectionTest/
    2023-02-25 22:39:40,720 ERROR [4] ServiceActiveComServer - Could Not Connect To Any Client Com Servers. Delaying 30 Seconds Before Next Retry.

    i start toec in debug , i have that message.
    C:\Program Files\Toec>TOEC.EXE --LOGLEVEL DEBUG
    Toec Log Level Update Initiated
    2023-02-25 23:06:52,604 INFO [1] ServiceUpdateLogLevel STJ\adminstj - Updating Log Level
    2023-02-25 23:06:54,337 INFO [1] ServiceUpdateLogLevel STJ\adminstj - Updating Log Level Finished

    i am in version 1.5.2 theopenem et version 1.5.0 toec
    time zone apparenetly good


  • put your toec api in debug mode and check the logs on the server.


  • in toems-ui logs i have that:
    2023-02-26 22:24:42,043 [21] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: FileSystem/GetSMBFreeSpace/
    2023-02-26 22:45:03,228 [39] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: FileSystem/GetSMBFreeSpace/
    2023-02-27 20:36:17,436 [12] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2023-02-27 20:36:17,461 [12] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2023-02-27 20:36:22,839 [10] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: FileSystem/GetSMBFreeSpace/


  • hello, i found the reason , it's time , i had 10 mn offset between server and client , i correct that and know it's good .
    is it possible to add that information in documentation install ?
    best regards , and and thanks to the community