ClientImaging web service not functioning
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@jabeavers said in ClientImaging web service not functioning:
Is the booted linux trying to connect to the database on port 3306 and that's why it's having problems, or is there a service that it can't reach that needs to be turned on or allowed in the firewall? What is the test that it tells me to run?
It doesn't matter what database the port runs on. The imaging client is not connecting to the database, just the api. When your imaging client fails to contact the server, there is a message asking you to try and connect with a url from your web browser. What do you get if you try that?
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@theopenem_admin I don't know what url to try, as the message does not say. Can you supply the url to try for testing?
Thanks.
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It's different for everyone. Can you post a screenshot of the error, perhaps I'm not following where things are going wrong?
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@theopenem_admin I'm not on campus right now, so I can't supply a screenshot.
Could it be a blocked port in a firewall? I remember a testing url in your documentation for testing that would return "60". Should I try that url from the computer I'm trying to network boot?
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It's most likely an issue with your pxe boot files. You say you generated them yourself, they are probably missing some parameters. The better option be would be to determine why they aren't generating. You would need to supply all of the server logs as mention here.
https://docs.theopenem.com/tutorials/logs/ -
@theopenem_admin Okay. I will when I am able.
Thank you.
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Here's the application log. It says something about the boot menu....
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This is going to be difficult to troubleshoot, since it didn't even install properly. When you generate the boot menus is the kernel dropdown populated or empty?
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@theopenem_admin the kernel dropdown is populated. At first, when I tried downloading new kernels it failed, but when I set the correct com unique ID it worked and I can see the kernel it downloaded in the correct directory.
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Have you tried using the usb boot method? Does it show a different error, that may help pinpoint the issue.
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@theopenem_admin no, but I will do so now.
Thanks
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I just generated an iso and tried to mount it and Windows said the image is corrupted.
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I tried using the generated iso and it just switched to the network boot instead. Is that what it's supposed to do?
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No, it seems like your installation might be missing some required files. Do you know exactly where it stopped?
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@theopenem_admin originally, it hung on configuring (or installing) IIS components, but I followed the guide and already had IIS installed, so that was strange to me that it tried to install it again. I uninstalled IIS and ran the installer again, but it said it was installed and I ran a repair instead of the full install.
Want me to uninstall and reinstall? The biggest problem is that it keeps telling me the machine needs a reboot even after multiple reboots, and we can't reboot it during school hours. I had to go into the registry and remove the things that the pending reboot checks for it to install.