ApiRequest - Invalid Reponse, Signature Missing
@theopenem_admin Here is an additional log file
It seems that changing the log setting in the UI did not propagate to the problem clients. the below is the section of the log after I manually changed the Log level
2022-07-29 09:48:01,386 DEBUG  ApiRequest - Provision/GetStartupInfo/ 2022-07-29 09:48:01,583 INFO  ServiceInitialize - Threshold Window Enabled. Delaying For 33 Seconds. 2022-07-29 09:48:34,594 INFO  ServiceProvision - Verifying Client Provision Status 2022-07-29 09:48:34,653 INFO  ServiceProvision - Verification Complete 2022-07-29 09:48:34,670 DEBUG  ApiRequest - Provision/GetIntermediateCert/ 2022-07-29 09:48:35,041 ERROR  ServiceAD - Active Directory Search Failed: 2022-07-29 09:48:35,042 ERROR  ServiceAD - Current security context is not associated with an Active Directory domain or forest. 2022-07-29 09:48:35,044 DEBUG  ServiceProvision - Gathering Hardware Details 2022-07-29 09:48:36,408 DEBUG  ApiRequest - Provision/ProvisionClient/ 2022-07-29 09:48:38,061 DEBUG  ApiRequest - ProvisionedComm/Provision/ConfirmProvisionRequest/ 2022-07-29 09:48:38,704 ERROR  ApiRequest - Invalid Reponse, Signature Missing: ProvisionedComm/Provision/ConfirmProvisionRequest/ 2022-07-29 09:48:38,705 DEBUG  ServiceInitialize - Provision Client: Error 2022-07-29 09:49:08,732 DEBUG  ApiRequest - ProvisionedComm/Provision/ConfirmProvisionRequest/ 2022-07-29 09:49:09,302 ERROR  ApiRequest - Invalid Reponse, Signature Missing: ProvisionedComm/Provision/ConfirmProvisionRequest/ 2022-07-29 09:49:09,303 DEBUG  ServiceInitialize - Provision Client: Error 2022-07-29 09:49:39,340 DEBUG  ApiRequest - ProvisionedComm/Provision/ConfirmProvisionRequest/ 2022-07-29 09:49:39,827 ERROR  ApiRequest - Invalid Reponse, Signature Missing: ProvisionedComm/Provision/ConfirmProvisionRequest/ 2022-07-29 09:49:39,830 DEBUG  ServiceInitialize - Provision Client: Error
These are all client logs. I'm looking for the server log.
@theopenem_admin Sorry, I miss understood you wanted the server log
here is the log
Thank you very much for all the help
@theopenem_admin How also found that if I change the Comserver from the Command Line on the client ( from Ext to int Ip of the server ) the computer will connect, update and than get an Signature Missing Error
I don't see anything that really stands out, other than the computer saying it already exists. What happens if you delete the computer from the UI? Does it re-register itself properly?
@theopenem_admin It will reregister, but it will get the same error immediately.
the Ui will show for the last check in 1/1/0001 12:00:00 AM 192.168.10.254
If I change the ComServer than it works for the check in for a bit then it will go back tot he error.
I can't think of anything else that could be causing this. If you uninstall the client and then manually delete the program files\Toec directory, does it fix it?
I just unistalled the client, deleted the folder, did a new install and it is the same issue.
Signature missing came up the second it tried to connect.
I did a full reset and I got an error
Could not find device Certificate with Thumbprint XXXXXXXXX
Resetting Toec Finished
than Invalid Response
Is your com server behind a load balancer or anything that could change the api request?
nope, the only thing I changed recently was the IP address they Com server was using. I went from the inside address to a port forwarded address.