Welcome to the community forums for Theopenem. You are encouraged to not only ask questions but help others as well. If you have found Theopenem helpful in any way please consider purchasing a support contract. A support contract ensures the continued development of Theopenem as well as guaranteed responses to your questions in our helpdesk ticketing system.

Toec-1.5.0-x64 installation failed


  • when i am trying to install client package(Toec-1.5.0-x64) client side however its throwing below error message e1d7eb10-57f1-4cd8-af1d-c0a077e6644b-image.png.

    please help me to resolve this issue


  • I had similar issue in the past - if the "5K" on the screeshot is the size of your toec client installer, it means it was not built properly server-side. It should be over 5 Megs in size.
    Check your Admin Settings -> Toec screen and see 'Client MSI Arguments'. Does it have value for all the arguments (SERVER_KEY, CA_THUMBPRINT, COM_SERVERS)? Mine was having empty SERVER_KEY due to having wrong dbencryption key in web.config.
    Application log was saying "ERROR Toems_Service.EncryptionServices Could Not Decrypt Password. Ensure Your Encryption Key is Correct."
    Once I've put the correct dbencryption key, the toec client installer started builing correctly.


  • @chavi: thanks for the hits however when i am trying to update the "Provision Key:" which is under "Admin Settings--> Security" throwing an error message saying that "Could Not Update Settings"ee9b8eff-48de-49b3-9ded-76812dafd3ee-image.png . any thoughts for this error


  • @mahesh if you're going through the Server Installation steps for a second time, see if you have re-enabled AllowCAGen and AllowProvisionKeygen in your Toems-API Web.config. There is a step in the installation when you have them disabled (set to false).