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Could not contact API

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  • R

    Hello all, first time using theopenem, and I am trying to install it on our server for the school I am currently working for. We are running Server 2016 and after initially installing with all default recommendations on the installer, I received an aspnetfilter.dll error which I corrected by going into the isapi filter in IIS and getting rid of an extra \ that was in the path to the dll file. This let me get to the web UI to try and log in.

    Now I have another issue that I need a little help with. After entering the default UN and PW I am getting a Could not contact API error. I am copy/pasting the log file below. Any help is appreciated.

    ---begin paste----
    2024-06-20 09:14:30,062 [12] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:14:30,098 [12] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:14:51,127 [8] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:14:51,130 [8] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:14:51,168 [8] ERROR Toems_ApiCalls.TokenApi Error Obtaining Token: System.Xml.XmlException: 'doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
    at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
    at RestSharp.Deserializers.XmlDeserializer.Deserialize[T](IRestResponse response)
    at RestSharp.RestClient.Deserialize[T](IRestRequest request, IRestResponse raw)
    2024-06-20 09:14:59,852 [8] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:14:59,856 [8] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:14:59,859 [8] ERROR Toems_ApiCalls.TokenApi Error Obtaining Token: System.Xml.XmlException: 'doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
    at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
    at RestSharp.Deserializers.XmlDeserializer.Deserialize[T](IRestResponse response)
    at RestSharp.RestClient.Deserialize[T](IRestRequest request, IRestResponse raw)
    2024-06-20 09:16:26,880 [17] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:16:26,886 [17] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:16:26,889 [17] ERROR Toems_ApiCalls.TokenApi Error Obtaining Token: System.Xml.XmlException: 'doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
    at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
    at RestSharp.Deserializers.XmlDeserializer.Deserialize[T](IRestResponse response)
    at RestSharp.RestClient.Deserialize[T](IRestRequest request, IRestResponse raw)
    2024-06-20 09:16:30,456 [19] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:16:30,459 [19] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:16:30,462 [19] ERROR Toems_ApiCalls.TokenApi Error Obtaining Token: System.Xml.XmlException: 'doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
    at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
    at RestSharp.Deserializers.XmlDeserializer.Deserialize[T](IRestResponse response)
    at RestSharp.RestClient.Deserialize[T](IRestRequest request, IRestResponse raw)
    2024-06-20 09:16:50,403 [13] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:16:50,407 [13] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:16:50,410 [13] ERROR Toems_ApiCalls.TokenApi Error Obtaining Token: System.Xml.XmlException: 'doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
    at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
    at RestSharp.Deserializers.XmlDeserializer.Deserialize[T](IRestResponse response)
    at RestSharp.RestClient.Deserialize[T](IRestRequest request, IRestResponse raw)
    2024-06-20 09:26:54,397 [34] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:26:54,431 [34] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:26:54,461 [34] ERROR Toems_ApiCalls.TokenApi Error Obtaining Token: System.Xml.XmlException: 'doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
    at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
    at RestSharp.Deserializers.XmlDeserializer.Deserialize[T](IRestResponse response)
    at RestSharp.RestClient.Deserialize[T](IRestRequest request, IRestResponse raw)
    2024-06-20 09:26:55,859 [35] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:26:55,862 [35] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:26:55,864 [35] ERROR Toems_ApiCalls.TokenApi Error Obtaining Token: System.Xml.XmlException: 'doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
    at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
    at RestSharp.Deserializers.XmlDeserializer.Deserialize[T](IRestResponse response)
    at RestSharp.RestClient.Deserialize[T](IRestRequest request, IRestResponse raw)
    2024-06-20 09:27:04,853 [33] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:27:04,856 [33] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:27:04,859 [33] ERROR Toems_ApiCalls.TokenApi Error Obtaining Token: System.Xml.XmlException: 'doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
    at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
    at RestSharp.Deserializers.XmlDeserializer.Deserialize[T](IRestResponse response)
    at RestSharp.RestClient.Deserialize[T](IRestRequest request, IRestResponse raw)
    2024-06-20 09:27:06,930 [26] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Version/GetAllVersionInfo
    2024-06-20 09:27:06,933 [26] ERROR Toems_ApiCalls.ApiRequest Response Data Was Null For Resource: Setting/CheckMfaEnabled/
    2024-06-20 09:27:06,935 [26] ERROR Toems_ApiCalls.TokenApi Error Obtaining Token: System.Xml.XmlException: 'doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDoctypeDecl()
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
    at System.Xml.Linq.XDocument.Parse(String text, LoadOptions options)
    at RestSharp.Deserializers.XmlDeserializer.Deserialize[T](IRestResponse response)
    at RestSharp.RestClient.Deserialize[T](IRestRequest request, IRestResponse raw)

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