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    Posts made by cmcfarlane

    • inaccessible boot device

      I am getting an error of "inaccessible boot device" after a deploy of any image.
      It was working up till about a week ago. Today we upgrade to 1.5.2 from 1.4.8 to see if that would fix the issue.

      We have tired a deploy using a Universal Image that copies over the drives and an Image made off of that machine.

      We have tired dynamic and Standard Partitions.

      This issue is happening to all of our Image that we deploy.

      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      @theopenem_admin
      nope, the only thing I changed recently was the IP address they Com server was using. I went from the inside address to a port forwarded address.

      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      @theopenem_admin
      I just unistalled the client, deleted the folder, did a new install and it is the same issue.
      Signature missing came up the second it tried to connect.

      I did a full reset and I got an error
      Could not find device Certificate with Thumbprint XXXXXXXXX
      Resetting Toec Finished
      than Invalid Response

      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      @theopenem_admin It will reregister, but it will get the same error immediately.
      the Ui will show for the last check in 1/1/0001 12:00:00 AM 192.168.10.254
      If I change the ComServer than it works for the check in for a bit then it will go back tot he error.

      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      @theopenem_admin How also found that if I change the Comserver from the Command Line on the client ( from Ext to int Ip of the server ) the computer will connect, update and than get an Signature Missing Error

      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      @theopenem_admin Sorry, I miss understood you wanted the server log
      here is the log
      ClientApi.log

      Thank you very much for all the help

      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      @theopenem_admin Here is an additional log file
      service.log

      It seems that changing the log setting in the UI did not propagate to the problem clients. the below is the section of the log after I manually changed the Log level

      2022-07-29 09:48:01,386 DEBUG [4] ApiRequest - Provision/GetStartupInfo/
      2022-07-29 09:48:01,583 INFO [4] ServiceInitialize - Threshold Window Enabled.  Delaying For 33 Seconds.
      2022-07-29 09:48:34,594 INFO [4] ServiceProvision - Verifying Client Provision Status
      2022-07-29 09:48:34,653 INFO [4] ServiceProvision - Verification Complete
      2022-07-29 09:48:34,670 DEBUG [4] ApiRequest - Provision/GetIntermediateCert/
      2022-07-29 09:48:35,041 ERROR [4] ServiceAD - Active Directory Search Failed: 
      2022-07-29 09:48:35,042 ERROR [4] ServiceAD - Current security context is not associated with an Active Directory domain or forest.
      2022-07-29 09:48:35,044 DEBUG [4] ServiceProvision - Gathering Hardware Details
      2022-07-29 09:48:36,408 DEBUG [4] ApiRequest - Provision/ProvisionClient/
      2022-07-29 09:48:38,061 DEBUG [4] ApiRequest - ProvisionedComm/Provision/ConfirmProvisionRequest/
      2022-07-29 09:48:38,704 ERROR [4] ApiRequest - Invalid Reponse, Signature Missing: ProvisionedComm/Provision/ConfirmProvisionRequest/
      2022-07-29 09:48:38,705 DEBUG [4] ServiceInitialize - Provision Client: Error
      2022-07-29 09:49:08,732 DEBUG [4] ApiRequest - ProvisionedComm/Provision/ConfirmProvisionRequest/
      2022-07-29 09:49:09,302 ERROR [4] ApiRequest - Invalid Reponse, Signature Missing: ProvisionedComm/Provision/ConfirmProvisionRequest/
      2022-07-29 09:49:09,303 DEBUG [4] ServiceInitialize - Provision Client: Error
      2022-07-29 09:49:39,340 DEBUG [4] ApiRequest - ProvisionedComm/Provision/ConfirmProvisionRequest/
      2022-07-29 09:49:39,827 ERROR [4] ApiRequest - Invalid Reponse, Signature Missing: ProvisionedComm/Provision/ConfirmProvisionRequest/
      2022-07-29 09:49:39,830 DEBUG [4] ServiceInitialize - Provision Client: Error
      
      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      service-cp-i-0001.txt
      Here is the log file of one of the computers, I have had to be at a training all day. I changed the log setting at 7:30 AM and rebooted the server to be on the safe side, but it doesn't look like the computer changed the logging.

      I checked 4 other computers, they seem to be ok, but I need to check the larger stack that I know where having issues.

      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      yes a49e98.......

      I turned on Debug logging, I am seeing a lot of "The Request was Unauthorized"

      ApiRequest - The Request Was Unauthorized ProvisionedComm/Policy/UpdateLastSocketResult/
      
       ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/RenewSymmKey/
      
      2022-07-27 14:11:49,159 DEBUG [4] ApiRequest - Provision/ProvisionClient/
      2022-07-27 14:11:50,606 DEBUG [4] ApiRequest - ProvisionedComm/Provision/ConfirmProvisionRequest/
      2022-07-27 14:11:51,705 ERROR [4] ApiRequest - Invalid Reponse, Signature Missing: ProvisionedComm/Provision/ConfirmProvisionRequest/
      2022-07-27 14:11:51,706 DEBUG [4] ServiceInitialize - Provision Client: Error
      

      I also moved from using the internal IP address of the Server to using an IP address that is accessible from off site a couple of weeks ago. I updated the Server UI with the new IP address and updated Toec. Just want to make sure that is not part of the issue.

      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      I see the Toems Intermediate and its valis till 2032

      posted in Support
      C
      cmcfarlane
    • RE: ApiRequest - Invalid Reponse, Signature Missing

      @theopenem_admin It is most of my clients. It seem to be mostly my Windows 11 Machines that have the issue much more than my windows 10 machines

      posted in Support
      C
      cmcfarlane
    • ApiRequest - Invalid Reponse, Signature Missing

      I am running into an issue where my clients are getting an Invalid Response

      I have no Idea what is causing the issue, but once they get this message, they no longer will receive policy or send updates tot he server

      ApiRequest - Invalid Reponse, Signature Missing:  ProvisionedComm/Provision/ConfirmProvisionRequest/
      
      posted in Support
      C
      cmcfarlane