Cannot Log In TheOpenem Web UI

[joliveiraaspira]

Hello today I was logging in TheOpenEM server and it gave the message "Unknown Error Obtaining Token" Can anyone help me get in or what should I do?

[theopenem_admin]

I would check the front end log located at c:\program files\theopenem\Toems-UI\private\logs

[joliveiraaspira]

@theopenem_admin I apologize for the delay. Here is that file FrontEnd.log

I already tired restarting MariaDB service or restarting the machine. Please help me fix this issue. I also have o idea what could cause this issue.

[joliveiraaspira]

@theopenem_admin I am also getting this from MariaDB .err file :

2022-05-11 13:06:55 0 [Note] InnoDB: Mutexes and rw_locks use Windows interlocked functions
2022-05-11 13:06:55 0 [Note] InnoDB: Uses event mutexes
2022-05-11 13:06:55 0 [Note] InnoDB: Compressed tables use zlib 1.2.11
2022-05-11 13:06:55 0 [Note] InnoDB: Number of pools: 1
2022-05-11 13:06:55 0 [Note] InnoDB: Using SSE2 crc32 instructions
2022-05-11 13:06:55 0 [Note] InnoDB: Initializing buffer pool, total size = 512M, instances = 1, chunk size = 128M
2022-05-11 13:06:55 0 [Note] InnoDB: Completed initialization of buffer pool
2022-05-11 13:06:55 0 [ERROR] InnoDB: Invalid redo log header checksum.
2022-05-11 13:06:55 0 [ERROR] InnoDB: Plugin initialization aborted with error Data structure corruption
2022-05-11 13:06:55 0 [Note] InnoDB: Starting shutdown...
2022-05-11 13:06:55 0 [ERROR] Plugin 'InnoDB' init function returned error.
2022-05-11 13:06:55 0 [ERROR] Plugin 'InnoDB' registration as a STORAGE ENGINE failed.
2022-05-11 13:06:55 0 [Note] Plugin 'FEEDBACK' is disabled.
2022-05-11 13:06:55 0 [ERROR] Unknown/unsupported storage engine: InnoDB
2022-05-11 13:06:55 0 [ERROR] Aborting

[theopenem_admin]

It's difficult to say what's happening here and I'm certainly not a database expert, from your log, you can see that it can't connect to the database. Can you connect to database manually using the provided heidisql tool?

[joliveiraaspira]

@theopenem_admin
I cannot telent or the supplied client. From my knowledge, the problem that is preventing MariaDB starting up is this error

[ERROR] InnoDB: Plugin initialization aborted with error Data structure corruption

I have not found a solution to this issue.

[joliveiraaspira]

Problem was solved using method number 2 from this article on the error: Link

Everything is working as intended.

[theopenem_admin]

Thanks for posting your solution.

[joliveiraaspira]

@theopenem_admin Thank you for helping!