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    Toec is not working

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    • G
      Grolsch last edited by

      2022-09-06 15:39:00,287 ERROR [4] ApiRequest - The Request Was Unauthorized Provision/ComConnectionTest/
      2022-09-06 15:39:00,287 ERROR [4] ServiceActiveComServer - Could Not Connect To Any Client Com Servers. Delaying 30 Seconds Before Next Retry.

      What could be the problem? I've checked my time and region are correct on both the server and client. I even tried to uninstall everything and start from scratch.

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      • T
        theopenem_admin last edited by

        Did you install the certs on the server?

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        • G
          Grolsch @theopenem_admin last edited by

          @theopenem_admin Yes i did. I was following every step.

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          • T
            theopenem_admin last edited by

            Have you looked for errors in the com server logs?

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            • G
              Grolsch @theopenem_admin last edited by

              @theopenem_admin Yes, but it keeps on repeating the same error message.

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              • J
                Jason Cline @Grolsch last edited by

                @grolsch I had to set the TOEC API config file's logging setting to debug from info. Then I got the cause of my issue (Which WAS a time zone problem)

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