Deploying application

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  • A

    Hi
    I'm on my first steps configuring OpenEM. I am following the document, now I'm trying to deploy application or program, MSI or EXE. I followed all the steps correctly, But the apps I deployed hasn't been installed yet. I restarted the clients, but still no apps installed.
    so is there any additional permission I need to install them?
    Because in SCCM, I need to add the SCCM user as a local admin in each endpoint, but no such a thing in OpenEM documents.

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  • C

    Hi
    The Toec client must be installed.
    It uses the system account
    Otherwise look at the log file in C:\Program Files\Toec\logs\service.log

    A 1 Reply 0
  • A

    @cycy thank you so much for your reply.
    i searched in the log file you mentioned, I found this error, I wonder what does it mean:

    2024-08-25 14:12:24,558 INFO [27] PolicyExecutor - Executing Policy 4b68ab3c-7fe4-4042-b90b-fc64f98f584f (Install Edge)
2024-08-25 14:12:24,558 DEBUG [27] PolicyExecutor - Evaluating Conditions For Install Edge
2024-08-25 14:12:24,558 DEBUG [27] PolicyExecutor - No Conditions Found For Module
2024-08-25 14:12:24,558 DEBUG [27] PolicyExecutor - Evaluating Conditions For Microsoft Edge
2024-08-25 14:12:24,558 DEBUG [27] PolicyExecutor - No Conditions Found For Module
2024-08-25 14:12:24,558 INFO [27] ModuleSoftwareManager - Running Software Module: Microsoft Edge
2024-08-25 14:12:24,558 DEBUG [27] ServiceProcess - Starting Command: msiexec.exe  /i  "C:\Program Files\Toec\AppData\95d39e86-2601-48b0-9a9f-75e12d5a5570\MicrosoftEdgeEnterpriseX64.msi"   /q /norestart
2024-08-25 14:12:24,856 INFO [27] ModuleSoftwareManager - {"ExitCode":1620,"StandardError":"","StandardOut":""}
2024-08-25 14:12:24,856 INFO [27] ModuleSoftwareManager - Software Module: Microsoft EdgeFinished
2024-08-25 14:12:24,856 ERROR [27] PolicyExecutor - An Error Occurred In Module Microsoft Edge
2024-08-25 14:12:24,856 ERROR [27] PolicyRunner - Aborting Current Policy
    C 1 Reply 0
  • C

    @amaury see: https://help.pdq.com/hc/en-us/articles/220530887-MSI-Cannot-Open-File-Error-1620

    A 1 Reply 0
  • A

    @cycy
    I think it's the first one. and that's what i mentioned in the topic when i compared it to SCCM.
    So, what kind of permission openem needs to accomplish this task?
    e5c7846e-8bbc-418b-80c0-ba37e883c1b7-image.png

    C 1 Reply 0
  • C

    @amaury Does running this command msiexec.exe /i "C:\Program Files\Toec\AppData\95d39e86-2601-48b0-9a9f-75e12d5a5570\MicrosoftEdgeEnterpriseX64.msi" manually work?

    A 1 Reply 0
  • A

    @cycy said in Deploying application:

    msiexec.exe /i "C:\Program Files\Toec\AppData\95d39e86-2601-48b0-9a9f-75e12d5a5570\MicrosoftEdgeEnterpriseX64.msi

    I'm so sorry for the late reply, I saw your comment then I got distracted and forgot about it.

    this what happen when I try to run the command manually, I've downloaded the installer from microsoft website. I noticed that the file size is too small. i mean not the actual size that I uploaded.

    11c9896a-bde4-4fc8-868c-833b89841605-image.png

    C 1 Reply 0
  • C

    @amaury Let TheOpenEM download the msi file.

    A 1 Reply 0
  • A

    @cycy I can't, the server is offline for cyber security issues 😄

    C 1 Reply 0
  • C

    @amaury In this case, download and test before uploading to the server.

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