ApiRequest Error

sely777

Hello,
New user. Getting ApiRequest - The Request was unauthorized ProvisionComm

I have installed the 64 bit client on a workstation and the service log is showing the above error. The workstation shows up in the console. But none of the system info shows up etc. Can someone please assist?

Thank you!

theopenem_admin

If it shows up in the toems ui, it seems that it should already be authorized, unless you changed any keys or certs after. Did you manually pull the inventory or create an inventory policy?

sely777

Pulled the inventory manually. Can I delete the computer and run the inventory again? No changes to certs or keys. Fresh install.

theopenem_admin

Put the client into debug mode.

Toec.exe --logLevel DEBUG

restart the service and attach the log.

sely777

@theopenem_admin ok. Let me figure out how to do that. Thank you.

sely777

service.log

Also after running the command for log DEBUG I get the following response back.

Unhandled Exception: System.NullReferenceException: Object reference not set to an instance of an object.
at Toec.Program.Main(String[] args)

theopenem_admin

the command is case sensitive. Also make sure you have installed the certs on the server and the time is correct on both the server and client.

sely777

@theopenem_admin service.log

Here is the service log after getting the DEBUG command right. Certs are installed on server and timezone and time are the same on both the client and server.

theopenem_admin

Post the server log too. In your toec api web.config, about 2/3 down find level value="INFO", change it to DEBUG. Restart the client. Post the client api log from c:\program files\theopenem\Toec-API\private\logs

sely777

@theopenem_admin

ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=fd03da6e-6f72-42ec-a7e3-17c1701fb124, O=Nampa Christian Schools
2021-06-07 13:59:54,107 [59] ERROR Toems_Service.Entity.ServiceCertificate A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

This is what was in the ClientAPI log.. over and over. Looks like a cert error. Weird. I installed both the certs.

theopenem_admin

verify the ca and intermediate are installed in the correct location and trusted. Did you install on win10 or server?

sely777

@theopenem_admin Server 2012R2

sely777

@sely777

Got it.. Deleted the certs and installed them again. Now it's working. Now to go to create my first image.. Thank you!