Welcome to the community forums for Theopenem. All responses are provided by other users that wish to help out. Theopenem will not respond to these posts. If you require more assistance than what the community can provide, we offer various paid support options.


    • timezone and clock same both server and client machines.

    2021-06-12 18:46:18,463 DEBUG [4] ServiceActiveComServer - Trying To Establish Client Com Server
    2021-06-12 18:46:18,463 DEBUG [4] ServiceActiveComServer - Looking For Best Active Com Server.
    2021-06-12 18:46:18,463 DEBUG [4] ServiceActiveComServer - Could Not Connect To Any Active Com Servers, Falling Back To Passive Com Servers
    2021-06-12 18:46:18,463 DEBUG [4] ServiceActiveComServer - Could Not Connect To Any Passive Com Servers, Falling Back To Initial Com Servers
    2021-06-12 18:46:18,463 DEBUG [4] ServiceActiveComServer - Verifying Connection To: http://192.168.70.115:8888/
    2021-06-12 18:46:18,463 DEBUG [4] ApiRequest - Provision/ComConnectionTest/
    2021-06-12 18:46:18,494 DEBUG [4] ServiceActiveComServer - Com Server Set To: http://192.168.70.115:8888/
    2021-06-12 18:46:18,510 DEBUG [4] ApiRequest - Provision/GetStartupInfo/
    2021-06-12 18:46:18,541 ERROR [4] ApiRequest - The Request Was Unauthorized Provision/GetStartupInfo/
    2021-06-12 18:46:18,541 ERROR [4] ServiceInitialize - Could Not Reach Server To Obtain Startup Info. Retrying In 1 Minute.

    what is the problem?


  • 2021-06-15 19:13:10,746 DEBUG [4] ApiRequest X1\deploy - Provision/ComConnectionTest/
    2021-06-15 19:13:10,776 DEBUG [4] ServiceActiveComServer X1\deploy - Com Server Set To: http://192.168.70.115:8888/
    2021-06-15 19:13:10,792 DEBUG [4] ApiRequest X1\deploy - Provision/GetStartupInfo/
    2021-06-15 19:13:10,823 ERROR [4] ApiRequest X1\deploy - The Request Was Unauthorized Provision/GetStartupInfo/
    2021-06-15 19:13:10,823 ERROR [4] ServiceInitialize X1\deploy - Could Not Reach Server To Obtain Startup Info. Retrying In 1 Minute.

    still having problem


  • What's in your toec-api server log?