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TOEC Error

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  • J

    After configuring toems I installed toec on two clients and both are giving the same error dont know how to fix it. Below I will post one of the logs of a client:

    2021-12-16 00:43:01,784 INFO [7] Host - Starting Toec Service
2021-12-16 00:43:01,799 INFO [4] ServiceInitialize - Toec Version: 1.4.4.0
2021-12-16 00:43:03,543 INFO [4] ServiceInitialize - Verifying Installation ID
2021-12-16 00:43:03,547 INFO [4] ServiceInitialize - Provision Status: 4
2021-12-16 00:43:03,547 INFO [4] ServiceInitialize - Installation ID: 866492f8-c0a8-4f2e-ae34-1e7a95e690d9
2021-12-16 00:43:03,547 INFO [4] ServiceInitialize - Verification Complete
2021-12-16 00:43:03,745 INFO [4] ServiceInitialize - Threshold Window Enabled.  Delaying For 50 Seconds.
2021-12-16 00:43:53,761 INFO [4] ServiceProvision - Verifying Client Provision Status
2021-12-16 00:43:53,782 INFO [4] ServiceProvision - Verification Complete
2021-12-16 00:43:54,020 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/
2021-12-16 00:44:24,187 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/
2021-12-16 00:44:54,366 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/
2021-12-16 00:45:24,500 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/
2021-12-16 00:45:54,689 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/
2021-12-16 00:46:24,871 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/
2021-12-16 00:46:55,070 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/
2021-12-16 00:47:25,257 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/
2021-12-16 00:47:55,433 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/

    theopenemt 2021-12-16 005230.png

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  • T

    Did you install the certificates on the server?

    J 2 Replies 1
  • J

    @theopenem_admin Once I re-installed the certificates the computers provisioned.
    Thank you!

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  • J

    @theopenem_admin after I re-installed the certificates i ran the health check and now it says "could not contact the Remote API

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  • T

    Did you install Remotely on the same server or a different one?

    J 1 Reply 0
  • J

    @theopenem_admin on the same server

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  • T

    The certs wouldn't have an impact then. Do you see anything in your com server logs?

    J 1 Reply 0
  • J

    @theopenem_admin
    Apologise for the delay here is the logs:

    
2021-12-16 09:48:22,576 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=a1133a15-c991-40e0-b5c8-6e783c432dea, O=MSLS PARTNERS LLC
2021-12-16 09:49:29,234 [5] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC
2021-12-16 09:49:59,453 [15] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC
2021-12-16 09:50:29,689 [8] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC
2021-12-16 09:50:59,924 [43] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC
2021-12-16 09:51:18,862 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=b7ef8896-0ed4-4586-9d1f-b4caf6feb44b, O=MSLS PARTNERS LLC
2021-12-16 09:51:30,128 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC
2021-12-16 09:52:00,348 [63] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC
2021-12-16 09:52:30,567 [37] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC
2021-12-16 09:53:00,756 [8] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC
2021-12-16 09:53:30,960 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC
2021-12-16 09:55:33,589 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC
2021-12-16 09:56:03,778 [13] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC
2021-12-16 09:56:33,964 [15] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC
2021-12-16 09:57:04,197 [43] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC
2021-12-16 09:57:09,431 [37] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=f7646c25-5865-40ce-98ed-f3599805c645, O=MSLS PARTNERS LLC
2021-12-16 09:57:34,351 [43] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC
2021-12-16 09:58:04,569 [5] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC
2021-12-16 09:58:34,771 [13] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC
2021-12-16 09:59:04,957 [37] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC
2021-12-16 09:59:35,176 [13] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC
2021-12-16 10:01:07,980 [60] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=2b57c5c0-d1c1-4ee3-9468-465bf912ff54, O=MSLS PARTNERS LLC
2021-12-16 10:01:38,211 [13] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=2b57c5c0-d1c1-4ee3-9468-465bf912ff54, O=MSLS PARTNERS
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