Welcome to the community forums for Theopenem. You are encouraged to not only ask questions but help others as well. If you have found Theopenem helpful in any way please consider purchasing a support contract. A support contract ensures the continued development of Theopenem as well as guaranteed responses to your questions in our helpdesk ticketing system.
TOEC Error
-
After configuring toems I installed toec on two clients and both are giving the same error dont know how to fix it. Below I will post one of the logs of a client:
2021-12-16 00:43:01,784 INFO [7] Host - Starting Toec Service 2021-12-16 00:43:01,799 INFO [4] ServiceInitialize - Toec Version: 1.4.4.0 2021-12-16 00:43:03,543 INFO [4] ServiceInitialize - Verifying Installation ID 2021-12-16 00:43:03,547 INFO [4] ServiceInitialize - Provision Status: 4 2021-12-16 00:43:03,547 INFO [4] ServiceInitialize - Installation ID: 866492f8-c0a8-4f2e-ae34-1e7a95e690d9 2021-12-16 00:43:03,547 INFO [4] ServiceInitialize - Verification Complete 2021-12-16 00:43:03,745 INFO [4] ServiceInitialize - Threshold Window Enabled. Delaying For 50 Seconds. 2021-12-16 00:43:53,761 INFO [4] ServiceProvision - Verifying Client Provision Status 2021-12-16 00:43:53,782 INFO [4] ServiceProvision - Verification Complete 2021-12-16 00:43:54,020 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/ 2021-12-16 00:44:24,187 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/ 2021-12-16 00:44:54,366 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/ 2021-12-16 00:45:24,500 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/ 2021-12-16 00:45:54,689 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/ 2021-12-16 00:46:24,871 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/ 2021-12-16 00:46:55,070 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/ 2021-12-16 00:47:25,257 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/ 2021-12-16 00:47:55,433 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Provision/ConfirmProvisionRequest/
-
Did you install the certificates on the server?
-
@theopenem_admin Once I re-installed the certificates the computers provisioned.
Thank you! -
@theopenem_admin after I re-installed the certificates i ran the health check and now it says "could not contact the Remote API
-
Did you install Remotely on the same server or a different one?
-
@theopenem_admin on the same server
-
The certs wouldn't have an impact then. Do you see anything in your com server logs?
-
@theopenem_admin
Apologise for the delay here is the logs:2021-12-16 09:48:22,576 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=a1133a15-c991-40e0-b5c8-6e783c432dea, O=MSLS PARTNERS LLC 2021-12-16 09:49:29,234 [5] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC 2021-12-16 09:49:59,453 [15] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC 2021-12-16 09:50:29,689 [8] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC 2021-12-16 09:50:59,924 [43] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC 2021-12-16 09:51:18,862 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=b7ef8896-0ed4-4586-9d1f-b4caf6feb44b, O=MSLS PARTNERS LLC 2021-12-16 09:51:30,128 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC 2021-12-16 09:52:00,348 [63] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC 2021-12-16 09:52:30,567 [37] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC 2021-12-16 09:53:00,756 [8] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC 2021-12-16 09:53:30,960 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=afe4c669-7138-41ee-80bb-c448e87c51d7, O=MSLS PARTNERS LLC 2021-12-16 09:55:33,589 [40] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC 2021-12-16 09:56:03,778 [13] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC 2021-12-16 09:56:33,964 [15] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC 2021-12-16 09:57:04,197 [43] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC 2021-12-16 09:57:09,431 [37] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=f7646c25-5865-40ce-98ed-f3599805c645, O=MSLS PARTNERS LLC 2021-12-16 09:57:34,351 [43] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC 2021-12-16 09:58:04,569 [5] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC 2021-12-16 09:58:34,771 [13] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC 2021-12-16 09:59:04,957 [37] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC 2021-12-16 09:59:35,176 [13] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=5e349698-3d2b-4ad3-a565-b7e76cc6de8c, O=MSLS PARTNERS LLC 2021-12-16 10:01:07,980 [60] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=2b57c5c0-d1c1-4ee3-9468-465bf912ff54, O=MSLS PARTNERS LLC 2021-12-16 10:01:38,211 [13] ERROR Toems_Service.Entity.ServiceCertificate Could Not Validate Certificate: CN=2b57c5c0-d1c1-4ee3-9468-465bf912ff54, O=MSLS PARTNERS