Welcome to the community forums for Theopenem. You are encouraged to not only ask questions but help others as well. If you have found Theopenem helpful in any way please consider purchasing a support contract. A support contract ensures the continued development of Theopenem as well as guaranteed responses to your questions in our helpdesk ticketing system.

Toec unable to connect

Support
Log in to reply
  • L

    Hi,

    We're trying to evaluate Theoepenem for use in our network, so we've done a fresh install. After following the install tutorial, we're getting the following on the first client we're trying (pre-provisioned via LDAP/AD sync)...

    2022-01-24 21:56:35,013 ERROR [4] ApiRequest - Error Retrieving API Response: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: The handshake failed due to an unexpected packet format.
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at RestSharp.Http.GetRawResponse(HttpWebRequest request)
   at RestSharp.Http.GetResponse(HttpWebRequest request)

    Any thoughts? We do have a firewall between the client and the server, but that's not blocking anything on port 8888.

    Thanks,
    Leigh

    0
  • T

    Seems like it could be firewall related. Have you installed the client on the server itself to verify it works?

    L 1 Reply 0
  • L

    @theopenem_admin

    Just did that to check - same error.

    0
  • T

    Did you verify this step and verify the certs are installed on the server?

    https://docs.theopenem.com/getting-started/test-apps/

    L 2 Replies 0
  • L

    @theopenem_admin Yes, I did that - followed the instructions word for word (got the '60').

    0
  • L

    @theopenem_admin Any other ideas? (Short of a re-install?)

    0
  • T

    I'm not sure why it's complaining about SSL. Did you set your Toec-API to use SSL? What is the URL of your com server?

    L 1 Reply 0
  • L

    @theopenem_admin That was it, much appreciated. Com server was set to https - changed this to http, rebuilt the clients and re-installed.

    Seems to be working now - I guess I'm so used to typing https!

    Many thanks,
    Leigh

    0