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TOEC Install Error (Provision)


  • Hi all,

    when I want to install toec I get this error;

    2022-09-13 12:18:02,943 ERROR [4] ApiRequest - The Request Was Unauthorized Provision/GetStartupInfo/
    2022-09-13 12:18:02,944 ERROR [4] ServiceInitialize - Could Not Reach Server To Obtain Startup Info. Retrying In 1 Minute.

    Please help me


  • put your com server in debug mode and post the com server log


  • 2022-09-13 15:25:01,813 DEBUG [4] ServiceActiveComServer - Trying To Establish Client Com Server
    2022-09-13 15:25:01,829 DEBUG [4] ServiceActiveComServer - Looking For Best Active Com Server.
    2022-09-13 15:25:01,829 DEBUG [4] ServiceActiveComServer - Verifying Connection To: http://xxx.xxx.xx.xx:8888/
    2022-09-13 15:25:02,001 DEBUG [4] ApiRequest - Provision/ComConnectionTest/
    2022-09-13 15:25:02,094 DEBUG [4] ServiceActiveComServer - Com Server Set To: http://xxx.xxx.xx.xx:8888/
    2022-09-13 15:25:02,094 DEBUG [4] ApiRequest - Provision/GetStartupInfo/
    2022-09-13 15:25:02,126 ERROR [4] ApiRequest - The Request Was Unauthorized Provision/GetStartupInfo/
    2022-09-13 15:25:02,126 ERROR [4] ServiceInitialize - Could Not Reach Server To Obtain Startup Info. Retrying In 1 Minute.
    2022-09-13 15:25:14,066 ERROR [4] ApiRequest - The Request Was Unauthorized Provision/GetStartupInfo/
    2022-09-13 15:25:14,066 ERROR [4] ServiceInitialize - Could Not Reach Server To Obtain Startup Info. Retrying In 1 Minute.
    2022-09-13 15:26:02,134 DEBUG [4] ServiceActiveComServer - Trying To Establish Client Com Server
    2022-09-13 15:26:02,134 DEBUG [4] ServiceActiveComServer - Looking For Best Active Com Server.
    2022-09-13 15:26:02,134 DEBUG [4] ServiceActiveComServer - Verifying Connection To: http://xxx.xxx.xx.xx:8888/
    2022-09-13 15:26:02,134 DEBUG [4] ApiRequest - Provision/ComConnectionTest/
    2022-09-13 15:26:02,180 DEBUG [4] ServiceActiveComServer - Com Server Set To: http://xxx.xxx.xx.xx:8888/
    2022-09-13 15:26:02,180 DEBUG [4] ApiRequest - Provision/GetStartupInfo/
    2022-09-13 15:26:02,212 ERROR [4] ApiRequest - The Request Was Unauthorized Provision/GetStartupInfo/
    2022-09-13 15:26:02,212 ERROR [4] ServiceInitialize - Could Not Reach Server To Obtain Startup Info. Retrying In 1 Minute.


  • That is the toec client. I need the com server log.


  • I don't know how do that


  • The Issue continues.. Could you please say how I put debug mode com server?


  • In your toec-api web.config file towards the bottom, find the line that says

    <root>
         <level value="INFO" />
         <appender-ref ref="ClientApiLog" />
       </root>
    

    change it to:

    <root>
          <level value="DEBUG" />
          <appender-ref ref="ClientApiLog" />
        </root>
    

    Additional log info can be found at https://docs.theopenem.com/tutorials/logs/


  • 2022-09-13 10:22:50,323 [28] ERROR Toems_Service.FilesystemServices Com Server With Guid updatethisvalue Not Found
    2022-09-14 17:47:13,032 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: e9f6b653 - Received provision auth request
    2022-09-14 17:47:13,063 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: e9f6b653 - Request URI http://XXX.XXX.XX.XX:8888/Provision/ComConnectionTest/
    2022-09-14 17:47:13,063 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: e9f6b653 - PC0000001:IAVkgi8Z1MwJrBAEop9rXAyEMuC3eDEEnEkAEV0qO0U=:ffbaeafbbc964fce82586419597d6349:1663166831
    2022-09-14 17:47:13,063 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: e9f6b653 - Received Signature: IAVkgi8Z1MwJrBAEop9rXAyEMuC3eDEEnEkAEV0qO0U=
    2022-09-14 17:47:13,563 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Received provision auth request
    2022-09-14 17:47:13,563 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Request URI http://XXX.XXX.XX.XX:8888/Provision/ComConnectionTest/
    2022-09-14 17:47:13,563 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - PC0000015:sghkHY6I+yH8hi6sW6WSPK0TzDfYDiQi3F08GzX2LLo=:b43eec4aaa1c4d55a12847920cec06df:1663166831
    2022-09-14 17:47:13,563 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Received Signature: sghkHY6I+yH8hi6sW6WSPK0TzDfYDiQi3F08GzX2LLo=
    2022-09-14 17:47:17,751 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Server Timestamp Seconds 1663166838
    2022-09-14 17:47:17,751 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Request Timestamp Seconds 1663166831
    2022-09-14 17:47:17,751 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Timestamp difference: 7
    2022-09-14 17:47:17,751 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Expected Signature Data PC0000001GEThttp%3a%2f%2f172.16.50.251%3a8888%2fprovision%2fcomconnectiontest%2f1663166831ffbaeafbbc964fce82586419597d6349
    2022-09-14 17:47:17,767 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Server Timestamp Seconds 1663166838
    2022-09-14 17:47:17,767 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Request Timestamp Seconds 1663166831
    2022-09-14 17:47:17,767 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Timestamp difference: 7
    2022-09-14 17:47:17,767 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Expected Signature Data PC0000015GEThttp%3a%2f%2f172.16.50.251%3a8888%2fprovision%2fcomconnectiontest%2f1663166831b43eec4aaa1c4d55a12847920cec06df
    2022-09-14 17:47:17,782 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Expected Signature: sghkHY6I+yH8hi6sW6WSPK0TzDfYDiQi3F08GzX2LLo=
    2022-09-14 17:47:17,767 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Signature mismatch
    2022-09-14 17:47:17,814 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Expected Signature: oA9juEYlU7SsHTG6z8pTy0p8dMcnrc25eME2yUYW6eE=
    2022-09-14 17:47:17,814 [58] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: aad6c78c - Authorization failed validation
    2022-09-14 17:47:18,767 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Received provision auth request
    2022-09-14 17:47:18,767 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Request URI http://XXX.XXX.XX.XX:8888/Provision/GetStartupInfo/
    2022-09-14 17:47:18,767 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - PC0000015:Y55UCginXiyvcRFYWgPzJmHQJ/sJVQxuS/Clv/+a9ac=:1522088b72f5425ca7fe04e43010517b:1663166836
    2022-09-14 17:47:18,767 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Received Signature: Y55UCginXiyvcRFYWgPzJmHQJ/sJVQxuS/Clv/+a9ac=
    2022-09-14 17:47:18,798 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Server Timestamp Seconds 1663166839
    2022-09-14 17:47:18,798 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Request Timestamp Seconds 1663166836
    2022-09-14 17:47:18,798 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Timestamp difference: 3
    2022-09-14 17:47:18,798 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Expected Signature Data PC0000015GEThttp%3a%2f%2f172.16.50.251%3a8888%2fprovision%2fgetstartup├Żnfo%2f16631668361522088b72f5425ca7fe04e43010517b
    2022-09-14 17:47:18,798 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Signature mismatch
    2022-09-14 17:47:18,798 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Expected Signature: ZGKrGnKJUhPZiFumXM5H5NjAXHG0eyuVo7VTV1aIT70=
    2022-09-14 17:47:18,798 [66] DEBUG Toems_ClientApi.Controllers.Authorization.ProvisionAuth ID: d962a64f - Authorization failed validation


  • Are you just testing this installation, or have you pushed it out to your computers. If you are just testing so far. I would regenerate your toems ca and and intermediate. Install the new certs on your server, regenerate Toec. Install Toec on a new machine. To rule all of those things out.