@theopenem_admin i assume LIE as its the loading of the PXE bit

It sits like this for about 3m

@theopenem_admin Ignore it, the image has become corrupt somehow, its not showing any filesize against it in the admin console.

While i've got you, once you select TheOpenEm from the boot menu, it takes ages to load. imaging rate is 3-4gb/min so no issues with network speed.

Any idea?

Been using it fine for over a year and only just getting this on new Lenovo laptops.

It detects the NVME but fails when trying to determine minimum size.

I've looked in the logs but cant find anything to suggest what the issue is, what can i supply to help?

Thanks

@theopenem_admin Incognito worked but refresh, clearing cache doesn't work

Thanks

I've just upgraded from 1.4.4 to 1.5.2 but no MFA barcode shows to scan, so i cant move forward

Thanks

@theopenem_admin Will do Thanks very much!

@theopenem_admin Ran just the MSP on its own and installed and updated Adobe with no issue.

I ran the MSP manually from the cache folder.

2022-04-25 15:24:34,867 INFO [36] ModuleSoftwareManager - Running Software Module: Adobe Reader April
2022-04-25 15:24:34,867 DEBUG [36] ServiceProcess - Starting Command: msiexec.exe  /i  "C:\Program Files\Toec\AppData\4cd3db10-6697-4579-be0d-667d08d05d45\AcroRead.msi" PATCHES=[cache-path]AcroRdrDCUpd2200120117.msp;  
2022-04-25 15:24:37,690 INFO [36] ModuleSoftwareManager - {"ExitCode":0,"StandardError":"\r\n","StandardOut":"\r\n"}
2022-04-25 15:24:37,691 INFO [36] ModuleSoftwareManager - Software Module: Adobe Reader AprilFinished
2022-04-25 15:24:37,692 INFO [36] PolicyExecutor - Finished Executing Policy ac5cbaaa-e560-4f69-bb99-a1a8cea64446 (Adobe Reader April)
2022-04-25 15:24:37,693 INFO [36] PolicyRunner - Policies Complete.  Starting Policy Cleanup.
2022-04-25 15:24:37,694 INFO [36] PolicyRunner - Submitting Policy Results
2022-04-25 15:24:37,709 DEBUG [36] ApiRequest - ProvisionedComm/Policy/AddHistory/
2022-04-25 15:24:37,878 INFO [36] PolicyRunner - Completed Submitting Policy Results
2022-04-25 15:24:37,879 INFO [36] PolicyRunner - Cleaning Policy Cache
2022-04-25 15:24:37,879 DEBUG [36] ServiceFileSystem - Deleting Directory C:\Program Files\Toec\AppData\4cd3db10-6697-4579-be0d-667d08d05d45

the above is from me adding the MSI and MSP to a new policy and it running on the PC without issue but doesn't upgrade the install.

Windows Installer reconfigured the product. Product Name: Adobe Acrobat Reader DC. Product Version: 15.007.20033. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 0.

This is after the install and i've confirmed the MSP assigned to the policy is the correct one as per the naming of the MSP.

Thanks

@pa_an_br Morning

Tried everything and to get adobe to update lol. All others seems to work just not this one.

Everything runs fine, files get cached, i can see the installer working and finishing without error but it just doesn't update. I've tried just the MSP, msp with msi and both with an mst.

Event viewer doesn't show any errors either and reports install fine.

If i uninstall it and force check-in, it will install without issue.

Anything you can think of?

@theopenem_admin Cheers, tried that. Will try another installer as it might be adobe reader that's being a pain lol

Thanks

Hi

I cant find in the doc's anywhere how to push out updates to app's already pushed out.

Example: Adobe reader, i install it via the software module, but how do i update the module when a new version comes out?

I have tried to by uploading and overwriting the existing files but i cant find how to tell TOE to push out the update on next check-in

Thanks