@theopenem_admin Incognito worked but refresh, clearing cache doesn't work

Thanks

I've just upgraded from 1.4.4 to 1.5.2 but no MFA barcode shows to scan, so i cant move forward

Thanks

@theopenem_admin Will do Thanks very much!

@theopenem_admin Ran just the MSP on its own and installed and updated Adobe with no issue.

I ran the MSP manually from the cache folder.

2022-04-25 15:24:34,867 INFO [36] ModuleSoftwareManager - Running Software Module: Adobe Reader April
2022-04-25 15:24:34,867 DEBUG [36] ServiceProcess - Starting Command: msiexec.exe  /i  "C:\Program Files\Toec\AppData\4cd3db10-6697-4579-be0d-667d08d05d45\AcroRead.msi" PATCHES=[cache-path]AcroRdrDCUpd2200120117.msp;  
2022-04-25 15:24:37,690 INFO [36] ModuleSoftwareManager - {"ExitCode":0,"StandardError":"\r\n","StandardOut":"\r\n"}
2022-04-25 15:24:37,691 INFO [36] ModuleSoftwareManager - Software Module: Adobe Reader AprilFinished
2022-04-25 15:24:37,692 INFO [36] PolicyExecutor - Finished Executing Policy ac5cbaaa-e560-4f69-bb99-a1a8cea64446 (Adobe Reader April)
2022-04-25 15:24:37,693 INFO [36] PolicyRunner - Policies Complete.  Starting Policy Cleanup.
2022-04-25 15:24:37,694 INFO [36] PolicyRunner - Submitting Policy Results
2022-04-25 15:24:37,709 DEBUG [36] ApiRequest - ProvisionedComm/Policy/AddHistory/
2022-04-25 15:24:37,878 INFO [36] PolicyRunner - Completed Submitting Policy Results
2022-04-25 15:24:37,879 INFO [36] PolicyRunner - Cleaning Policy Cache
2022-04-25 15:24:37,879 DEBUG [36] ServiceFileSystem - Deleting Directory C:\Program Files\Toec\AppData\4cd3db10-6697-4579-be0d-667d08d05d45

the above is from me adding the MSI and MSP to a new policy and it running on the PC without issue but doesn't upgrade the install.

Windows Installer reconfigured the product. Product Name: Adobe Acrobat Reader DC. Product Version: 15.007.20033. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 0.

This is after the install and i've confirmed the MSP assigned to the policy is the correct one as per the naming of the MSP.

Thanks

@pa_an_br Morning

Tried everything and to get adobe to update lol. All others seems to work just not this one.

Everything runs fine, files get cached, i can see the installer working and finishing without error but it just doesn't update. I've tried just the MSP, msp with msi and both with an mst.

Event viewer doesn't show any errors either and reports install fine.

If i uninstall it and force check-in, it will install without issue.

Anything you can think of?

@theopenem_admin Cheers, tried that. Will try another installer as it might be adobe reader that's being a pain lol

Thanks

Hi

I cant find in the doc's anywhere how to push out updates to app's already pushed out.

Example: Adobe reader, i install it via the software module, but how do i update the module when a new version comes out?

I have tried to by uploading and overwriting the existing files but i cant find how to tell TOE to push out the update on next check-in

Thanks

@theopenem_admin Afternoon

Yep, clean install with only TOE installed

URL shows the correct port 8888 aswell under cluster.

Thanks

Hi, I have generated the installer and manually installed to my PC for testing, Install went fine and its reported back.

The tray icon doesnt show but is running in the background and i get the following in the logs:

2022-04-19 12:48:01,921 INFO [14] ServiceSocket - Could Not Connect To Web Socket
2022-04-19 12:48:01,922 ERROR [14] ServiceSocket - Microsoft.AspNet.SignalR.Client.HttpClientException: StatusCode: 401, ReasonPhrase: 'Unauthorized', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
  Pragma: no-cache
  X-Content-Type-Options: nosniff
  Cache-Control: no-cache
  Server: Microsoft-IIS/10.0
  WWW-Authenticate: Negotiate
  WWW-Authenticate: NTLM
  X-Powered-By: ASP.NET
  Date: Tue, 19 Apr 2022 11:48:01 GMT
  Content-Length: 0
  Expires: -1
}
   at Microsoft.AspNet.SignalR.Client.Http.DefaultHttpClient.<>c__DisplayClass5_0.<Get>b__1(HttpResponseMessage responseMessage)
   at Microsoft.AspNet.SignalR.TaskAsyncHelper.TaskRunners`2.<>c__DisplayClass3_0.<RunTask>b__0(Task`1 t)
2022-04-19 12:48:01,927 INFO [14] ServiceSocket - Server Push Events Will Not Be Available
2022-04-19 12:48:01,928 INFO [4] ServiceTriggerAction - Checking For Startup Policies
2022-04-19 12:48:01,999 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Policy/GetClientPolicies/
2022-04-19 12:48:02,000 ERROR [4] PolicyRunner - Error Trying To Parse Policies. Aborting Trigger: Startup
2022-04-19 12:48:02,001 ERROR [4] ServiceTriggerAction - Startup Checkin Failed.  Trying Again In 5 Minutes
2022-04-19 12:48:02,933 INFO [4] ServiceTriggerAction - Checking For Startup Policies
2022-04-19 12:48:03,270 INFO [4] PolicyRunner - No Policies For Trigger Startup Were Found For This Computer
2022-04-19 12:48:03,271 INFO [4] ServiceTriggerAction - Check In Time Set To 60
2022-04-19 12:48:03,272 INFO [4] ServiceTriggerAction - Trigger Action: Startup. Complete.
2022-04-19 12:50:31,345 INFO [17] ModuleInventory - Running Inventory Module
2022-04-19 12:52:14,819 ERROR [25] ApiRequest - Error Retrieving API Response: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it [::1]:80
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at RestSharp.Http.GetRawResponse(HttpWebRequest request)
   at RestSharp.Http.GetResponse(HttpWebRequest request)

The tray icon log:

2022-04-19 13:19:07,891 INFO [1] Program - Tray App Started
2022-04-19 13:19:07,908 INFO [1] Program - Current User: p.b
2022-04-19 13:19:08,129 INFO [1] ServiceTriggerAction - Checking For Login Policies
2022-04-19 13:19:08,375 INFO [1] PolicyRunner - No Policies For Trigger Login Were Found For This Computer
2022-04-19 13:19:08,376 INFO [1] ServiceTriggerAction - Trigger Action: Login. Complete.

Any ideas if this is just warning for that particular time or its an issue that needs fixing.

Thanks