Thank you in advance for your assistance. I had theopenem running on a dell server which had two hard drives fail. My backup was incomplete unfortunately. I installed a fresh copy of theopenem on a new server and its ready to go, what information do I need to carry over from the old server to communicate with my endpoints again? I have backups of the webconfig files... i have the com server set to the same address... what will i need to adjust... I know the old ca thumbprint and server key also. I appreciate your help.

@theopenem_admin oh excellent I’ll try to install it right over top of the existing toec client. Fingers crossed it will refresh the connection to the new server. Thanks again.

@theopenem_admin thank you for your response. Just one of them. Would you happen to have a command to uninstall toec or would I have to grab software identifier from the registry?

@theopenem_admin I ran these commands and the resets seem to go through however after rebooting I get an error in the log that states it cannot find certificate authority with thumbprint ….. and then the thumbprint I entered. I omit the posts in your command correct and just use the actual thumbprint? Thanks again for all your help.

I’ll be deploying the script through fog. I wonder if it might just be easier to run a command to uninstall toec would that be toec.exe - - uninstall and then run redeploy the new toec client?

@theopenem_admin and last question… these would have to be three separate scripts one at a time or just one script? Thanks again!

I actually have access to run a script to those machines from another endpoint management program.. where would I find all these values and to add to the script like the provision key and ca and for com server just put the com server url? Thanks so much I will prepare a script when I hear back from you then give this a try.

Good afternoon,

Unfortunately, we lost our previously built and working beautifully TOEM server (vm) in a ransomware attack before it was able to be backed up. It had about 300-400 endpoints in it at the time. I’ve since built a new TOEM server and deployed the new toec client on about 700 computers successfully. Is there any way to get those old endpoints back without connecting to each computer and either resetting toec client or uninstalling the old toec client and reinstalling the new one? I can still access these computers via teamviewer… I thought it might be possible by way of obtaining the unique id (if it’s stored on the machine) and adding another com server with that new Id. Am I way off base? Thanks in advance for your help! By the way, i have no access to the old server just the clients.

It was a 192 address with port 8888 Good call, they wouldn’t have been able to access that from an outside network. Changed it to a toems.domain.com:8888 I will now have to generate a new toec client and deploy it correct? Thank you so much.

Hello, I’m new to TOEMS but it has been fantastic to work with so far. Everything has been working fairly seamlessly. TOEMS is installed on a dell poweredge server and we want to add endpoints at our facilities out in the field in numerous states. Some computers are on different time zones so I’m hoping that won’t be an issue. The issue I’m having right now is that I can install the Toec client successfully on machines out in the field but the only computers that are showing up are ones on my local network with 192 addresses. Anything out in the field is not showing up or checking in. What am I overlooking? Thank you in advance. Endpoints are windows 10 and the main server is on server 2016.

The new guy