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Removing and Reinstalling Remotely

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  • J

    Somehow I have a client who didn't have the ConnectionInfo.json file, and I can't seem to get Remotely to reinstall. We've uninstalled remotely and toec, removed the folders from both Program Files and ProgramData, but it STILL thinks Remotely is there, and won't reinstall it.

    2021-10-08 09:16:51,318 INFO [4] PolicyExecutor - Executing Policy 25864087-5552-4060-9b9a-d867111764a3 (Enable Remote Access) 2021-10-08 09:16:51,318 DEBUG [4] PolicyExecutor - Evaluating Conditions For Enable Remote Access 2021-10-08 09:16:51,318 DEBUG [4] PolicyExecutor - No Conditions Found For Module 2021-10-08 09:16:51,318 INFO [4] ModuleRemoteAccess - Running Remote Access Module: 2021-10-08 09:16:51,334 DEBUG [4] ModuleRemoteAccess - Remote Access Already Installed. Updating Remote Access Device Id 2021-10-08 09:16:51,334 DEBUG [4] ServiceFileSystem - Reading Remotely Connection File 2021-10-08 09:16:51,334 ERROR [4] ServiceFileSystem - Could Not Read Connection File 2021-10-08 09:16:51,334 ERROR [4] ServiceFileSystem - Could not find a part of the path 'C:\Program Files\Remotely\ConnectionInfo.json'. 2021-10-08 09:16:51,334 INFO [4] PolicyExecutor - Finished Executing Policy 25864087-5552-4060-9b9a-d867111764a3 (Enable Remote Access)

    Is there anything else I can get rid of on the client, to allow me to force a remotely reinstall?

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  • T

    The only thing that is checked is the the remotely service. When you remove remotely is the service being uninstalled?

    J 1 Reply 0
  • J

    I'll find out. Thanks,.

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  • J

    @theopenem_admin Apparently it's leaving the entry in Services, but it can't be started or removed. Off to the registry I go.

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  • T 

    sc config delete Remotely_Service
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  • J

    System was in another city. And I didn't have any decent remote shell options available. Remote regedit worked tho 🙂

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