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  • Hi, I have generated the installer and manually installed to my PC for testing, Install went fine and its reported back.

    The tray icon doesnt show but is running in the background and i get the following in the logs:

    2022-04-19 12:48:01,921 INFO [14] ServiceSocket - Could Not Connect To Web Socket
    2022-04-19 12:48:01,922 ERROR [14] ServiceSocket - Microsoft.AspNet.SignalR.Client.HttpClientException: StatusCode: 401, ReasonPhrase: 'Unauthorized', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
      Pragma: no-cache
      X-Content-Type-Options: nosniff
      Cache-Control: no-cache
      Server: Microsoft-IIS/10.0
      WWW-Authenticate: Negotiate
      WWW-Authenticate: NTLM
      X-Powered-By: ASP.NET
      Date: Tue, 19 Apr 2022 11:48:01 GMT
      Content-Length: 0
      Expires: -1
       at Microsoft.AspNet.SignalR.Client.Http.DefaultHttpClient.<>c__DisplayClass5_0.<Get>b__1(HttpResponseMessage responseMessage)
       at Microsoft.AspNet.SignalR.TaskAsyncHelper.TaskRunners`2.<>c__DisplayClass3_0.<RunTask>b__0(Task`1 t)
    2022-04-19 12:48:01,927 INFO [14] ServiceSocket - Server Push Events Will Not Be Available
    2022-04-19 12:48:01,928 INFO [4] ServiceTriggerAction - Checking For Startup Policies
    2022-04-19 12:48:01,999 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Policy/GetClientPolicies/
    2022-04-19 12:48:02,000 ERROR [4] PolicyRunner - Error Trying To Parse Policies. Aborting Trigger: Startup
    2022-04-19 12:48:02,001 ERROR [4] ServiceTriggerAction - Startup Checkin Failed.  Trying Again In 5 Minutes
    2022-04-19 12:48:02,933 INFO [4] ServiceTriggerAction - Checking For Startup Policies
    2022-04-19 12:48:03,270 INFO [4] PolicyRunner - No Policies For Trigger Startup Were Found For This Computer
    2022-04-19 12:48:03,271 INFO [4] ServiceTriggerAction - Check In Time Set To 60
    2022-04-19 12:48:03,272 INFO [4] ServiceTriggerAction - Trigger Action: Startup. Complete.
    2022-04-19 12:50:31,345 INFO [17] ModuleInventory - Running Inventory Module
    2022-04-19 12:52:14,819 ERROR [25] ApiRequest - Error Retrieving API Response: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it [::1]:80
       at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
       at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
       --- End of inner exception stack trace ---
       at System.Net.HttpWebRequest.GetResponse()
       at RestSharp.Http.GetRawResponse(HttpWebRequest request)
       at RestSharp.Http.GetResponse(HttpWebRequest request)

    The tray icon log:

    2022-04-19 13:19:07,891 INFO [1] Program - Tray App Started
    2022-04-19 13:19:07,908 INFO [1] Program - Current User: p.b
    2022-04-19 13:19:08,129 INFO [1] ServiceTriggerAction - Checking For Login Policies
    2022-04-19 13:19:08,375 INFO [1] PolicyRunner - No Policies For Trigger Login Were Found For This Computer
    2022-04-19 13:19:08,376 INFO [1] ServiceTriggerAction - Trigger Action: Login. Complete.

    Any ideas if this is just warning for that particular time or its an issue that needs fixing.


  • There isn't a visible tray app, so that's normal. From your error, it looks your IIS server has some type of additional authentication on it. Was this a clean OS install?

  • Or maybe your com server url is not set correctly. What do you have your com server url set to?

  • @theopenem_admin Afternoon

    Yep, clean install with only TOE installed

    URL shows the correct port 8888 aswell under cluster.