Agent Errors

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  • P

    Hi, I have generated the installer and manually installed to my PC for testing, Install went fine and its reported back.

    The tray icon doesnt show but is running in the background and i get the following in the logs:

    2022-04-19 12:48:01,921 INFO [14] ServiceSocket - Could Not Connect To Web Socket
2022-04-19 12:48:01,922 ERROR [14] ServiceSocket - Microsoft.AspNet.SignalR.Client.HttpClientException: StatusCode: 401, ReasonPhrase: 'Unauthorized', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
  Pragma: no-cache
  X-Content-Type-Options: nosniff
  Cache-Control: no-cache
  Server: Microsoft-IIS/10.0
  WWW-Authenticate: Negotiate
  WWW-Authenticate: NTLM
  X-Powered-By: ASP.NET
  Date: Tue, 19 Apr 2022 11:48:01 GMT
  Content-Length: 0
  Expires: -1
}
   at Microsoft.AspNet.SignalR.Client.Http.DefaultHttpClient.<>c__DisplayClass5_0.<Get>b__1(HttpResponseMessage responseMessage)
   at Microsoft.AspNet.SignalR.TaskAsyncHelper.TaskRunners`2.<>c__DisplayClass3_0.<RunTask>b__0(Task`1 t)
2022-04-19 12:48:01,927 INFO [14] ServiceSocket - Server Push Events Will Not Be Available
2022-04-19 12:48:01,928 INFO [4] ServiceTriggerAction - Checking For Startup Policies
2022-04-19 12:48:01,999 ERROR [4] ApiRequest - The Request Was Unauthorized ProvisionedComm/Policy/GetClientPolicies/
2022-04-19 12:48:02,000 ERROR [4] PolicyRunner - Error Trying To Parse Policies. Aborting Trigger: Startup
2022-04-19 12:48:02,001 ERROR [4] ServiceTriggerAction - Startup Checkin Failed.  Trying Again In 5 Minutes
2022-04-19 12:48:02,933 INFO [4] ServiceTriggerAction - Checking For Startup Policies
2022-04-19 12:48:03,270 INFO [4] PolicyRunner - No Policies For Trigger Startup Were Found For This Computer
2022-04-19 12:48:03,271 INFO [4] ServiceTriggerAction - Check In Time Set To 60
2022-04-19 12:48:03,272 INFO [4] ServiceTriggerAction - Trigger Action: Startup. Complete.
2022-04-19 12:50:31,345 INFO [17] ModuleInventory - Running Inventory Module
2022-04-19 12:52:14,819 ERROR [25] ApiRequest - Error Retrieving API Response: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it [::1]:80
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at RestSharp.Http.GetRawResponse(HttpWebRequest request)
   at RestSharp.Http.GetResponse(HttpWebRequest request)

    The tray icon log:

    2022-04-19 13:19:07,891 INFO [1] Program - Tray App Started
2022-04-19 13:19:07,908 INFO [1] Program - Current User: p.b
2022-04-19 13:19:08,129 INFO [1] ServiceTriggerAction - Checking For Login Policies
2022-04-19 13:19:08,375 INFO [1] PolicyRunner - No Policies For Trigger Login Were Found For This Computer
2022-04-19 13:19:08,376 INFO [1] ServiceTriggerAction - Trigger Action: Login. Complete.

    Any ideas if this is just warning for that particular time or its an issue that needs fixing.

    Thanks

    0
  • T

    There isn't a visible tray app, so that's normal. From your error, it looks your IIS server has some type of additional authentication on it. Was this a clean OS install?

    0
  • T

    Or maybe your com server url is not set correctly. What do you have your com server url set to?

    P 1 Reply 0
  • P

    @theopenem_admin Afternoon

    Yep, clean install with only TOE installed

    URL shows the correct port 8888 aswell under cluster.

    Thanks

    0