Client Log => Could Not Complete API Request

theopenem_admin

Can you export the policy where you have enabled remote access and attach it?

Cycy

Ok
Remote.txt [0_1611243740782_Remote.json](Envoi en cours 0%)

theopenem_admin

sorry, I asked for the wrong thing. For the client in question, can you select Computers->View->Effective policy and add that?

Cycy

No problem here it is

Effective_Policy.txt

theopenem_admin

Everything looks good there. This client is definitely running 1.3.0? Seems that they would have to be to even checkin. Is this happening to all of your clients?

Cycy

Yes on all my workstations.
And they are all in 1.3.0

theopenem_admin

Just to confirm, this worked fine until installing the remote access addon? That addon is totally independent of Theopenem and would not interfere. Has anything else changed? How are your IIS bindings setup for the com server? Are you using https?

Cycy

All connections are in http
I changed the Toec-API port to 58888 and everything worked.
I installed the add-on and changed the remotely port to 58000.
Configured remote in toems-ui and restarted my VM.

theopenem_admin

Can you attach your com server log? We may need to put it in debug mode, if nothing is there.

Cycy

it is empty

theopenem_admin

In your toec-api web.config file towards the bottom, find the line that says

<root>
     <level value="INFO" />
     <appender-ref ref="ClientApiLog" />
   </root>

change it to:

<root>
      <level value="DEBUG" />
      <appender-ref ref="ClientApiLog" />
    </root>

Cycy

Ok here is the file
ClientApi.log
New version of file

theopenem_admin

I believe this issue is still the user processes monitor, only now it's crashing on the server instead of the client. I'm not sure if disabling that again will fix it though. I need to apply the same fix to the server as I did the client and I'll get back to you.

Cycy

@theopenem_admin All right, thank you very much

theopenem_admin

Toems-Service.dll
Can you put this updated file in your toec-api\bin and toems-api\bin folder on all of your servers, it should ovewrite an existing file. I think this should fix the checkin issue, but I suspect if you try to pull reports for the processes it will still crash, I'll take care of that later.

Cycy

@theopenem_admin It's good more message in toec client logs
Thank you

Cycy

Hi @theopenem_admin
With version 1.3.1, I have the process feedback in ToemsUI.
Thanks a lot