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    Sysprep Answer File Not Found

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      RileyODW last edited by

      Hello,

      I'm new to using Theopenem and am trying to deploy an image from the bootable USB client. I was able to capture the image successfully but when I go to deploy it the process fails 7% of the way through extracting system files with the error "Sysprep answer file not found". Am I doing something wrong?

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        theopenem_admin @RileyODW last edited by

        Can you post the deploy log

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          RileyODW @theopenem_admin last edited by

          @theopenem_admin Where can I find that?

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            RileyODW @theopenem_admin last edited by

            @theopenem_admin https://pastebin.com/zLcrLEPF

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              theopenem_admin @RileyODW last edited by

              Looks like it didn't upload correctly. Did you set the upload ip on your com server.

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                RileyODW @theopenem_admin last edited by

                @theopenem_admin Yes

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                  theopenem_admin last edited by

                  are you uploading from hyper v?

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                    RileyODW @theopenem_admin last edited by

                    @theopenem_admin No, I sysprep'ed the image on a desktop, had it shutdown. then booted to the theopenem USB client and selected "Upload"

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                      theopenem_admin last edited by

                      Ok, sometimes people have the networking setup wrong with hyperv that can cause issues. Can you post the upload log?

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                        RileyODW @theopenem_admin last edited by

                        @theopenem_admin https://pastebin.com/KXh996d2

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                          theopenem_admin last edited by

                          Don't see anything that really stands out, other than file size looks strange? How much space is the image using on your hard drive?

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                            RileyODW @theopenem_admin last edited by

                            @theopenem_admin Huh, now that you mention it it's only 21MB...Let me try uploading again.

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                              RileyODW @theopenem_admin last edited by

                              @theopenem_admin After paying closer attention to the upload process, I noticed it was capturing from a volume on the bootable USB rather than the windows volume. Thoughts?

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                                theopenem_admin last edited by

                                Are you sure, your logs don't indicate that is happening? Can you post the log from admin settings->logs->com server logs->multicast.log

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                                  RileyODW @theopenem_admin last edited by

                                  @theopenem_admin https://pastebin.com/hyLkNfWX

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                                    RileyODW @theopenem_admin last edited by

                                    @theopenem_admin It's possible I'm misunderstanding the output from the script. I'll try letting the upload complete and report back.

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                                      RileyODW @theopenem_admin last edited by

                                      @theopenem_admin
                                      Upload: https://pastebin.com/1PXLh8UF
                                      Deploy: https://pastebin.com/smtiKzPn
                                      Ran into the same issue.

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                                        theopenem_admin last edited by

                                        At a loss here. Everything looks normal, it seems to me that during the upload, the process is stopping during the data transfer. They only thing that comes to mind is firewall.

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                                          RileyODW @theopenem_admin last edited by

                                          @theopenem_admin I'll talk to our sysadmin team and see if the firewall might be blocking it.

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